With WhatsApp emerging as a powerful tool for customer communication, businesses are turning to specialized platforms to manage marketing, support, and commerce on WhatsApp efficiently. Two major players in this space are Interakt and AiSensy. Both offer WhatsApp Business API solutions, but their approaches, features, pricing, and scalability differ — and choosing the right one can make all the difference in your growth strategy. 

In this blog, we offer a focused comparison with broader insights to help you understand the strengths, weaknesses, and positioning of both platforms in the WhatsApp automation space. Whether you’re evaluating Interakt vs AiSensy, or exploring Interakt alternatives, this guide will help you make an informed choice. 

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Overview: Interakt and AiSensy 

Interakt, also referred to as Interakt.ai, is a product by Jio Haptik that positions itself as a complete WhatsApp Business suite for D2C brands. It offers features like shared team inbox, automated messaging, catalog integration, and chatbot creation. 

AiSensy, on the other hand, focuses on enabling businesses to leverage WhatsApp as a performance marketing and support channel. It offers WhatsApp campaign tools, chatbot automation, WhatsApp CRM integrations, and real-time analytics. 

Key Feature Comparison: Interakt vs AiSensy 

1. WhatsApp Campaign Management 

1. AiSensy WhatsApp tools are well-suited for promotional campaigns with options for audience segmentation, drip campaigns, and broadcast scheduling. Its dashboard is user-friendly and performance-focused. 

2. WhatsApp Interakt is more inclined toward conversational commerce and customer support. Its campaign capabilities are solid but slightly less advanced in terms of customization and analytics. 

2. Chatbot & Automation 

1. AiSensy allows you to create rule-based bots with flows and limited AI capability. It’s great for lead generation, customer support, and basic commerce functions. 

2. Interakt.ai provides more robust automation, especially for order tracking, cart recovery, and customer engagement flows. If automation is a priority, Interakt may have the upper hand. 

3. Integrations & APIs 

1. AiSensy supports integrations with Shopify, WooCommerce, Razorpay, Google Sheets, and more. It also offers webhooks for custom integrations. 

2. Interakt has strong integrations with platforms like Shopify, Instamojo, and other popular tools. Its APIs are robust and well-documented, making it a developer-friendly solution. 

4. Team Collaboration Features 

1. Interakt excels in offering a shared team inbox, enabling support teams to collaborate in real-time with complete conversation histories and customer data. 

2. AiSensy provides basic team support but lacks advanced collaboration features such as agent assignment or performance monitoring. 

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Pricing Breakdown: AiSensy Pricing vs Interakt Pricing 

AiSensy Pricing 

AiSensy offers flexible monthly pricing plans starting from ₹999/month. Pricing varies based on the number of conversations and team members. You also pay Meta’s conversation charges separately. AiSensy does not charge setup fees, making it ideal for startups and small businesses looking to scale gradually. 

Interakt Pricing 

Interakt pricing starts at ₹999/month as well, with plans tailored to support teams and eCommerce businesses. Interakt also charges based on Meta’s conversation pricing and offers tiered features in higher plans like catalog sync and CRM integrations. 

👉 Verdict: Both platforms offer competitive pricing, but AiSensy has an edge for marketing-focused businesses, while Interakt suits businesses aiming for deeper customer engagement and automation. 

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Customer Reviews: AiSensy Review vs Interakt Feedback 

AiSensy Review Highlights 

1. Easy to use interface 

2. Responsive customer support 

3. Great for WhatsApp campaigns 

4. Occasional glitches with message delivery or report accuracy 

Interakt Reviews 

1. Highly rated for automation and catalog sync 

2. Seamless Shopify integration 

3. Slight learning curve for beginners 

4. Reliable support for eCommerce and D2C brands 

If you’re weighing AiSensy review feedback vs Interakt’s user experience, the choice depends on whether you need a marketing-first tool (AiSensy) or a support-and-commerce focused tool (Interakt).  

How Does It Compare with Wati? 

If you’re exploring Interakt vs Wati or AiSensy vs Wati, here are a few quick notes: 

1. Wati is known for its scalable architecture, no-code chatbot builder, and advanced automation. 

2. Interakt vs Wati comparison shows Interakt being more friendly for commerce-related tasks while Wati is more developer-centric. 

3. In Wati vs Interakt, Wati wins for large teams and enterprises; Interakt is better for growing D2C brands. 

4. For AiSensy vs Wati, AiSensy is a better fit for campaign automation, while Wati supports more technical use cases with advanced APIs. 

Read more: Wati Alternative 

Choosing the Right Platform: AiSensy or Interakt? 

Here’s a quick breakdown based on different business needs: 

Business Need 

Best Option 

WhatsApp Campaign Automation 

AiSensy 

Conversational Commerce 

Interakt 

Team Collaboration 

Interakt 

Easy Onboarding & Simplicity 

AiSensy 

Shopify/ WooCommerce Integration 

Interakt 

Budget-Friendly Starter Plans 

Both 

Exploring Best Interakt Alternatives: WebMaxy  

While both Interakt and AiSensy are solid choices, some businesses may need a more comprehensive solution that combines marketing, sales, and customer support in one platform. 

If you’re looking for an Interakt alternative or AiSensy alternatives, consider WebMaxy. 

WebMaxy offers: 

1. Powerful WhatsApp campaign builder 

2. Smart automation and chatbot flows 

3. Native eCommerce integrations 

4. In-depth analytics and performance tracking 

5. Unified dashboard for marketing, sales, and support 

It bridges the gaps that AiSensy and Interakt may leave for growing businesses and offers scalability as you grow. 

Final Thoughts 

Choosing between Interakt vs AiSensy boils down to your core business priorities. If you’re an eCommerce brand needing catalog sync, automated notifications, and CRM-style support, Interakt.ai is a great fit. On the other hand, if you prioritize broadcasting, campaign optimization, and easy onboarding, AiSensy WhatsApp might be the better choice. 

Whichever you choose, ensure it aligns with your long-term WhatsApp marketing strategy. And if neither fits perfectly, explore Interakt alternatives like WebMaxy for a feature-rich and scalable solution. 

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